The Service is operated by ParadeWorks LLC, a limited liability company organized under the laws of the Commonwealth of Virginia ("ParadeWorks," "we," "us," or "our").

By creating an account, accessing, or using ParadeWorks ("the Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You must be at least 18 years old or have the authorization of a legal guardian to use this Service. By using ParadeWorks, you represent and warrant that you meet this requirement.

ParadeWorks is a web-based parade planning and management platform. The Service provides:

• Parade route planning and simulation tools
• Unit and participant management
• Volunteer coordination and scheduling
• Sponsor management and fundraising tools
• Communications and document generation
• Public parade pages for community engagement
• Financial tracking and payment processing

ParadeWorks also offers optional remote professional services, including software setup, team training, and administrative support. See Section 12A for details.

When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Organization administrators control access to their organization's data and may invite, remove, or modify the permissions of other members. ParadeWorks is not responsible for actions taken by organization administrators regarding member access.

You must notify us immediately at [email protected] if you suspect unauthorized access to your account.

ParadeWorks offers Free and paid subscription tiers as described on our pricing page. Current pricing is available at paradeworks.co.

Paid subscriptions are billed annually through Stripe. Subscriptions automatically renew at the end of each billing period unless cancelled. We will provide at least 30 days' notice before any price changes take effect.

No partial refunds. If you cancel a paid subscription, you retain access to paid features through the end of your current billing period. No refunds are issued for partial billing periods.

EU cooling-off period. If you are located in the European Union, you have the right to withdraw from a paid subscription within 14 days of purchase for a full refund, provided you have not substantially used the paid features during that period. To exercise this right, contact us at [email protected].

Service credits for outages. If the Service experiences a continuous unplanned outage lasting 72 hours or more, affected paid subscribers are eligible for a pro-rata service credit applied to their next billing period. Credit requests must be submitted within 30 days of the outage.

ParadeWorks enables parade organizers to collect payments from participants (such as application fees, sponsorship payments, and donations) through Stripe Connect. By using these payment features:

• A platform fee of 3% is applied to transactions processed through the platform, in addition to Stripe's standard processing fees.
• You agree to Stripe's Connected Account Agreement and Terms of Service.
• Payments are processed directly through your connected Stripe account. ParadeWorks collects a 3% platform fee via Stripe's application fee mechanism. Funds go directly to your Stripe account; ParadeWorks does not hold or pass through the payment amounts.
• Because charges belong to your Stripe account, you can view transactions, issue refunds, and respond to disputes directly from your Stripe Dashboard. Refunds can also be issued from within the ParadeWorks platform.
• In the event of a chargeback or payment dispute, the disputed amount is recovered from your connected Stripe account by Stripe. You are responsible for responding to disputes and providing supporting documentation within Stripe's required timeframe.
• ParadeWorks is not a party to transactions between organizers and participants and is not liable for disputes arising from those transactions.

5A. Refund Policy for Connect Payments

Payments processed through ParadeWorks — including application fees, sponsorship payments, and gifts/donations — may be refunded by the organizer through the ParadeWorks platform. Refund policies are as follows:

• Application fees and sponsorship payments: Refund requests should be directed to the parade organizer. Organizers may issue full or partial refunds through the ParadeWorks platform or directly from their Stripe Dashboard. Stripe's standard processing fees and the 3% ParadeWorks platform fee are non-refundable — the organizer absorbs these costs on any refund issued.
• Gifts and donations: Non-refundable unless the organizer chooses to issue one through the platform.
• Payment disputes: If you cannot resolve a refund request with the organizer, you may contact your card issuer to initiate a dispute. ParadeWorks is not responsible for resolving disputes between payers and organizers.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Harass, abuse, or harm other users or third parties
• Upload or distribute malicious software or harmful content
• Scrape, crawl, or use automated means to access the Service without permission
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Use the platform to promote hate, violence, or discrimination

We reserve the right to suspend or terminate accounts that violate these terms.

When organizers collect information from volunteers, sponsors, parade unit applicants, or other participants through ParadeWorks, the organizer is the data controller for that information. Organizers are responsible for:

• Complying with all applicable privacy and data protection laws
• Informing participants about how their data will be used
• Obtaining any necessary consents for data collection
• Responding to participant data access or deletion requests

ParadeWorks acts as a data processor on behalf of organizers, processing participant data only as necessary to provide the Service. For more details, see our Privacy Policy.

ParadeWorks and its associated logos, designs, and software are the intellectual property of ParadeWorks. You may not copy, modify, distribute, or reverse-engineer any part of the platform without written permission.

You retain ownership of all content you upload to the Service (including logos, documents, and parade data). By uploading content, you grant ParadeWorks a limited, non-exclusive license to host, display, and process that content solely for the purpose of providing the Service.

ParadeWorks respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). We have registered a Designated Agent with the U.S. Copyright Office (registration DMCA-1071543) and will respond promptly to valid takedown notices.

For takedown notice requirements, counter-notice procedures, and our repeat infringer policy, see our full DMCA / Copyright Policy.

You are solely responsible for the content you upload, create, or share through the Service. You represent that you have the right to use and share any content you provide.

ParadeWorks does not review, monitor, or endorse content uploaded by users. We are not responsible for the accuracy, legality, or appropriateness of user-generated content, including but not limited to parade descriptions, logos, documents, participant information, and public page content. We reserve the right, but have no obligation, to remove content that violates these Terms or applicable law.

While we take reasonable measures to protect your data, you are responsible for maintaining your own backups of critical information. ParadeWorks is not liable for data loss.

Data is stored on servers located in the United States. We strive to maintain high availability but do not guarantee uninterrupted access to the Service. Planned maintenance windows may occur, and we will make reasonable efforts to notify users in advance.

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You retain access to paid features through the end of your current billing period
• Your account reverts to the Free plan after the billing period ends
• You should export any data you wish to retain before cancellation

We may terminate or suspend your account if you violate these Terms. We will provide reasonable notice when possible and retain your data for 90 days to allow retrieval, unless termination is due to illegal activity or abuse.

ParadeWorks offers optional remote professional services, including software setup and configuration, team training, lineup management, and administrative support. These services are performed remotely through the platform and are subject to the same terms, disclaimers, and limitations of liability described in these Terms.

Professional services are consultative and administrative in nature. They do not include on-site event operations, physical event management, or any responsibility for the real-world execution of parades or events. All on-the-ground decisions, safety measures, and event operations remain the sole responsibility of the organizer.

Refund policy. No refunds are issued for completed professional services. If services are materially deficient, ParadeWorks will re-perform the deficient portion at no additional cost. Claims of deficiency must be reported within 14 days of service delivery. This Section 12A governs refunds and remedies for professional services; Section 4 governs refunds and cancellation for subscriptions.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

ParadeWorks does not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

To the maximum extent permitted by law, ParadeWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

In no event shall ParadeWorks' total liability exceed the amount you paid to ParadeWorks in the twelve (12) months preceding the claim.

For professional services, total liability shall not exceed the fees paid for the specific professional services engagement giving rise to the claim.

You agree to indemnify, defend, and hold harmless ParadeWorks, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your negligent or willful acts in connection with events organized using the Service
• Content you upload or share through the Service
• Your violation of any rights of a third party

Mutual procedural requirements. The party seeking indemnification must: (a) provide prompt written notice of the claim, (b) grant the indemnifying party sole control of the defense and settlement (provided that settlement does not impose obligations on the indemnified party beyond payment of money covered by the indemnity), and (c) provide reasonable cooperation at the indemnifying party's expense.

ParadeWorks will indemnify you for claims arising directly from a breach of our security obligations — specifically, unauthorized access to our systems caused by our negligence — subject to the liability cap in Section 14.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered under the American Arbitration Association ("AAA") Consumer Arbitration Rules. Arbitration shall take place in the Commonwealth of Virginia. For claims under $10,000, ParadeWorks will pay all arbitration filing and administration fees, and the consumer's share of arbitrator fees shall not exceed $200. For claims of $10,000 or more, fees shall be allocated as provided by the AAA Consumer Arbitration Rules.

Individual claims only. All claims must be brought in the parties' individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

Small claims exception. Either party may bring a qualifying claim in small claims court in the county of your residence or in the Commonwealth of Virginia, at your election, instead of arbitration.

Statute of limitations. Any claim must be filed within two (2) years after the cause of action arises, or the claim is permanently barred.

Severability. If the class action waiver in this section is found to be unenforceable as to a particular claim, only that claim shall proceed in the courts described in Section 17; all remaining claims shall continue to be resolved through arbitration under this Section 16.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law provisions. Any disputes not subject to arbitration under Section 16 shall be resolved in the courts located in the Commonwealth of Virginia.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond the party's reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics, government actions or orders, internet or infrastructure outages, and labor disputes. The affected party must notify the other party promptly upon becoming aware of such an event.

We may update these Terms from time to time. For material changes, we will notify you via email or through a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

You may not assign or transfer your rights or obligations under these Terms without ParadeWorks' prior written consent. Any attempted assignment without consent is void.

ParadeWorks may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, without your consent. In such event, ParadeWorks will provide notice to you via email or prominent notice on the Service.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ParadeWorks. No prior or contemporaneous communications, whether oral or written, shall modify these Terms.